FAQ (Android)

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Is my device XXX supported

We don't have any phone/tablet on the planet in our hands. This is why you can try SVPlayer by yourself for free and decide if it works for you or not.

Why my device is not supported?

Various reasons:

  • Android version older than 9;
  • less than 2 GB of RAM (at least 3 GB is highly recommended);
  • device doesn't support and/or provide access to OpenCL API - for example, all Google Pixel devices; NVIDIA Shield; etc.

Recommended hardware?

Snapdragon 855 or equal, 4 GB of RAM

Will you support Android TV?

Probably later. Right now there're no powerful enough Android TV boxes out there. And Shield doesn't have OpenCL.

My device lagging / stuttering!

There're various methods to lower CPU consumption:

  • on the "Frame rate" page move the performance/quality slider to the left, step by step;
  • on the "Size and light" page set the "Decrease frame" to at least 1080p, or even to 720p.
  • for the 10-bit video, _disable_ the "Allow output in 10-bit color depth" option
  • turn off hardware decoder (the HW button), this may help in some cases

There's no video / green screen / etc

Try to turn off hardware decoding (via options, or with the HW button). Not every SoC supports hardware decoding of every video format or codec.

Interlaced video is not detected as interlaced

Again, turn off hardware decoding.

I can't install from Google Play

Can I pay via Alipay or Wechat?

There's an "ungoogled" (i.e. not requiring any of Google services installed) APK available to download from the Downloads section. And you can pay for this version right on our web site with Alipay and other methods.

Ungoogled version keeps replacing with the Google one

If you're using an "ungoogled" SVPlayer and still have Google Play installed then it's possible that it'll forcibly replace SVPlayer with the one from Google Play, thus making your paid SVP license unavailable. The simple solution is to disable auto-update for SVPlayer in Google Play settings:


Can I open Youtube (P**nhub, etc.) video?

You need a direct link to the M3U8 stream. You can use 3rd-party software, for example "Web Video Caster" can open network stream in an external player.

I can't find ASS/SSA subtitles on local storage

It's an Anroid 11+ limitation, it only allows to browse "media files" and .ass/.ssa are not "media" according to Google. Still you can open them via native file picker (green robot button).

I see "Error checking license" message after launching.

SVPlayer needs direct access to www.svp-team.com web site for the license approval. If you're contacting us regarding this error please tell us the indicated error code.

I've sent a bug report but there's no response

We don't know your email address unless you explicitly put it into the bug report form. Even if you're a paid user we still don't know your account address, Google doesn't share this information with us.

Will you make iOS version?

Hopefully :D but it isn't so easy in any case.