1 Topic by fatboy05 (edited by fatboy05 16-01-2013 01:42:58)

  • Thanks: 2

Topic: error StackHash_0a9e

Hello sir.
i use SVP since a year ago and this program is my favorite
but yesterday, the SVP suddenly  crash on load. it show StackHash_0a9e.
then i tried to reinstall it, but after successfully unistall the program, i cant even install it agai. it alwas stop/crashing after the 3 sceond waiting time. and it also showing StackHash_0a9e fault. I know this is my system problem (maybe one of program i installed that caused this), because when i start windows in safe mode, i can easily install the SVP, but of course when i start windows normally, i cant run the SVP. the same crash with fault module name StackHash_0a9e.
i tried to change the DEP setting but the crash still happen.

Problem Event Name:    APPCRASH
  Application Name:    SVPMgr.exe
  Application Version:    3.1.3.838
  Application Timestamp:    2a425e19
  Fault Module Name:    StackHash_0a9e
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    00000000
  Exception Code:    c0000005
  Exception Offset:    00000000
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Do you have any idea what coul be the culprit Sir?? i'm really hope i can solve this without reinstalling the windows.
btw i'm using win 7 x64
i5 2400, 8GB ram, and HD4850 512MB

Thanks before.
fatboy05

  • MAG79
  • SVP developer
  • Offline

Re: error StackHash_0a9e

fatboy05
We need your log-file to get more details about place of the error.
Please attach file %appdata%\Logs\log.txt here.

---
Did you try to google "StackHash_0a9e error"?
It either video-adapter driver or virus. In the first case you need to install new video-adapter driver, in the second case - to clean system from viruses.

  • Thanks: 2
  • Thanks for the post: 1

Re: error StackHash_0a9e

emm, how to attach a file?

tex inside the log.txt in SVP appdata:

10:02:33.949; Start: SVPMgr 3.1.3 starts...
10:02:33.950; Start: read settings file settings.ini
10:02:33.951; Start: load language file - English. Duration: 25 ms
10:02:33.976; Start: clear Logs folder
10:02:33.977; Start: SVPMgr folders prepare. Duration: 8 ms
10:02:33.985; Start: performance graphs prepare
10:02:33.986; Start: read settings file SVPMgr.ini
10:02:33.987; Start: monitors settings detection. Duration: 772 ms
10:02:34.759; Start: detected monitor: 1440 x 900 @ 74.994
10:02:34.760; Start: disable LNG-file write when UAC enabled
10:02:34.761; Start: change SVP-manager priority
10:02:34.761; Start: register hotkeys
10:02:34.763; Start: check launched instance of SVP-manager
10:02:34.764; Start: check Avisynth installed
10:02:34.768; Start: get versions of modules used
ffdshow.ax/avisynth.dll: 1.2.4422.0/2.5.8.6
svpflow1/2.dll: 1.3.0.0/1.4.0.0
svpflow_cpu/gpu.dll: 1.7.2.0/1.7.5.0
10:02:34.768; Start: refresh autostart state in registry
10:02:34.769; Start: some more work with registry
10:02:34.771; Start: create menu

----
most similar StackHash_0a9e problem i found in google said about DEP, but i already change and nothing happen.
update driver, okay download it now.

4 Reply by fatboy05 (edited by fatboy05 16-01-2013 03:17:25)

  • Thanks: 2

Re: error StackHash_0a9e

oh, found it

this the right file isnt it?

---------------------------------

ah, i remember already update my vga driver last week.

so it could be virus then. okay, i will try scan my system.

Post's attachments

Log.txt 1.04 kb, 645 downloads since 2013-01-15 

  • MAG79
  • SVP developer
  • Offline

Re: error StackHash_0a9e

fatboy05
I really DO NOT recommend to turn off DEP! It is harmful advice!
Disabled DEP is virus hole to infect you computer.

Log file shows that error occurs when SVP ctreates menu. While menu creating it checks OpenCL hardware. I think it is the cause of error. New video-adapter drivers with wrong (or semi-worked) OpenCL support.

You can check it: Windows Start button - Programs - SVP 3.1.3 - Utilities - CLinfo.
Please attach here clinfo.log file.

6 Reply by fatboy05 (edited by fatboy05 17-01-2013 05:07:34)

  • Thanks: 2

Re: error StackHash_0a9e

Okay, i turn it on then.

umm, i could not open the CLinfo, same error
 

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    CLInfo.exe
  Application Version:    0.0.0.0
  Application Timestamp:    4ce50abc
  Fault Module Name:    StackHash_0a9e
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    00000000
  Exception Code:    c0000005
  Exception Offset:    00000000
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid= … cid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

i forgot to mention, a couple hour before i got BSOD when trying open some video file i create from Sony Vegas. it says atiamdgpu or something error. maybe this is related.

----------------------------------------

Sir, i think the 12.6 AMD Driver that i recently update is the problem. because when i clean uninstall it and using Win 7 built in driver the SVP can be opened. but after i reinstalled the driver, the problem before occur.

i'll try revert back the Driver to 12.4  and see what hapen

-------------------------------------------

no luck. still getting the error. plus, i cannot open the Sony Vegas. so it seem the BSOD earlier responsible for this maybe.
this is not hardware problem right?

  • MAG79
  • SVP developer
  • Offline
  • Thanks: 1107
  • Thanks for the post: 1

Re: error StackHash_0a9e

fatboy05
this is not hardware problem right?
No. It software problem.

All things tell about AMD driver error. You have only one way: to find driver properly worked with Vegas/CLinfo/SVP.

But only after FULL VIRUS CHECKING on your system. You still did not tell anything about it.

Our talk has already length of two days. It is the time to think about reinstall Windows with all applications wink

8 Reply by fatboy05 (edited by fatboy05 17-01-2013 09:24:11)

  • Thanks: 2
  • Thanks for the post: 1

Re: error StackHash_0a9e

Hah, i already considered to reinstal the windows. but then something happen. ah, thank God.

I manage to revert to earlier state with system restore!
i had tried several time reverting with system restore before posting the problem in forum, but it always said it failed when i try to restore from within windows. then i tried system restore with Windows install cd (i originally want to reinstall the windows big_smile ) and succes to revert to earlier state just before the problem occur. and the good news is the SVP back to normal (the Vegas back to normal to). and i can instal the new version to.
ah, im just very happy..

Many thanks for all the support Sir . and sory if i waste your time.

Good Luck with the Project wink

  • MAG79
  • SVP developer
  • Offline

Re: error StackHash_0a9e

fatboy05
the good news is the SVP back to normal
Congratulations!
I am glad for you.

And thanks for report.