1 (edited by njb013 07-07-2015 14:18:12)

Topic: 0xc0000007b error after 3.17 update

Hi, I've been using your awesome program for around a year now, maybe a little more. I just updated it after seeing there was one available and unfortunately it won't even start now. Running 64-bit Windows 8, it is installed in the x86 program files folder as it should be (since it is 32-bit).

If this is a common problem and someone can help that would be great. Since it is a fresh installation and it doesn't start, I can't provide any logs.

Re: 0xc0000007b error after 3.17 update

njb013
I can't provide any logs.

c:\ProgramData\SVP 3.1\Logs\log.txt

Re: 0xc0000007b error after 3.17 update

njb013
And give please screenshot of the error or full error description

4 (edited by njb013 07-07-2015 17:47:15)

Re: 0xc0000007b error after 3.17 update

Chainik
Yes, this folder is empty.
http://puu.sh/iQxHK/42ad0723e4.png

MAG79
http://puu.sh/iQxuW/121291901f.png
After that window, I get a Windows notification saying "SmoothVideo Project Manager has stopped working. A problem caused the program to stop working correctly. Please close the program." with a button to close the program.

Re: 0xc0000007b error after 3.17 update

http://www.tomshardware.co.uk/answers/i … l#12505606
something is broken hmm

Re: 0xc0000007b error after 3.17 update

Chainik
I think you're right, honestly. I've had other similar issues pop up every once in a while, not sure why it would choose SVP of all things sad Thanks anyways, I'm looking into a support forum.

7 (edited by edwincperez 08-07-2015 08:11:00)

Re: 0xc0000007b error after 3.17 update

same error here, im using windows 8.1 64bit, 3.16 has no problem, but when i update to 3.17 error appears same as above

Re: 0xc0000007b error after 3.17 update

try to open
1. helper.dll
2. svpmgr.exe
with that tool
what it'll show?

Re: 0xc0000007b error after 3.17 update

Could you have compiled with a different version of runtime dependencies?

Re: 0xc0000007b error after 3.17 update

this error is not about different dependencies but about corrupted dependencies
like corrupted VC++ 2013 runtime